Returns
We want you to be happy with your BabyDam® purchase.
If you are having problems with your BabyDam®, please watch our how-to video to make sure you are installing it correctly. If after watching the video you are still having problems getting the BabyDam® to work in your tub, please call us at 303-814-9182 M-F 8AM - 5PM. If we can't resolve the issue we will gladly accept the return within 30 days of purchase.
We will gladly accept the return of any BabyDam® products in their original packaging within 30 days of purchase.
We will refund your original purchase price, less shipping, back to your original method of payment. You are responsible for shipping costs to get the BabyDam® back to us.
Please remember that the BabyDam® bathtub divider will not work in bathtubs that have a rough or bumpy bottom surface.
It will also not work in tubs that are wider than the maximum dimensions for each model. See fitting sizes here.
To check the bottom surface of your tub – run your hand along the bottom surface, if it feels bumpy or rough the BabyDam® will not work in your tub. If it is slightly etched or rippled but otherwise feels smooth it should work.
If you are not sure if the BabyDam® will work in your tub, please email a picture of your tub (including a photo that shows the bottom surface) to info@babydamusa.com. We will be happy to help you determine if it will work.
Defective or Damaged Products
If you feel your BabyDam® is defective or was damaged in shipping, please send a picture of your BabyDam® to info@babydamusa.com, along with a description of the problem.
We will respond to your email and determine the best way to remedy the issue. Rest assured, we stand by our products, and we will take care of you.
Where to Send Returns
If returning via FedEx or UPS:
Tyke & Co.
3159 N. Commerce Ct.
Castle Rock, CO 80109
If returning via U.S. Postal Service:
Tyke & Co.
P.O. Box 1539
Castle Rock, CO 80104